Issues
The Issues page lets you create, view, edit, and manage issues for your organization.
Create an Issue
In the left navigation panel, click Issue Tracker → Issues.
Click Create New Issue at the top-right corner of the page. The Create Issue dialog will appear.
UI under active update
Fill in all required fields (Project, Issue Type, Summary, Status, Severity, Reporter).
(Optional) Expand More Fields to add details like Description, Assignee, Sprint, or Attachments.
Click Create to save. A confirmation toast will appear with a link to the new ticket.
The system remembers your last selected issue type—the default type is Task.
View or Edit Issues
Update editable fields directly in the issue table (except metadata like Created On).
Click any Issue ID to open detailed information. Learn more in Issue Details Page.
Right-click an issue to open the context menu for quick actions:
Copy Link – Copy the issue link.
Open – View the issue details page.
Delete – Remove an issue (confirmation required).
Drag and Drop Issues
Drag issues up or down in the table to adjust their priority or order.
Issue Details Page
Click an Issue ID from anywhere in the Issue Tracker - such as the Summary, Sprints, or Issues page.
The Issue Details Page will open, displaying all key information about the issue, including its status, severity, and activity.
Use this page to review progress, add comments, and manage attachments for collaboration and tracking.
Use comments and attachments to keep discussions clear and centralized.
Issue Tracker Email Notifications
Email alerts keep you updated on issue changes, assignments, and deletions. When multiple updates occur close together, they’re grouped into a single message.
You’ll receive notifications when:
You’re assigned an issue.
An issue you follow is updated.
An issue is deleted.
Permissions Required to Use the Issue Tracker
Access to the Issue Tracker is permission-based. Each action within the tracker requires specific permissions assigned to your role.
View Issues - Required for all users to access and view issues in the tracker.
Manage Issues - Allows users to create, edit, and delete issues.
Manage Sprints - Allows users to create, edit, and delete sprints.
All roles have basic Create/Edit access by default. Specific actions (like deleting sprints) require explicit permissions.
To check your assigned role, visit the Users section under Administration.
To update or review role permissions, see the Roles and Permissions section in Administration.
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